17/07/2019 • CDI • Mont d'Arbois Luxury Resort • MEGEVE

Directeur revenus et réservations (H/F) - CDI

17/07/2019 • OFFRE PUBLIQUE

Directeur revenus et réservations (H/F) - CDI


Description de l'offre

Our hotel currently has an opening for the role of the Director of Revenue Management & Reservations:


The Director of Revenue Management & Reservations is responsible for the interpretation of business analytics into tactical strategy - provides focused expertise that will guide and direct Reservations Team. The priority will be room revenue, with a growing focus on total revenue management.


Key Activities:


·        Interpret business analytics into meaningful action to improve performance

Hotel benefits from subject matter expert in the following business analytics:

o STR market share weekly analysis

o Marketing Diagnostic updates of lead time, upsell, room type utilization, package and promotions performance, etc.

o Owner of the use of future business intelligence tool

o Future leverage of analytics toward total revenue management approach


·        Leverage IDeaS revenue management system

Opportunities to leverage demand and improve revenue performance are identified and action implemented via:

 o last room values / hurdle rates

 o unconstrained demand evaluation

 o oversell recommendations

o group evaluations for revenue displacement


·        Manage rates and inventory in all distribution channels

Availability and restrictions are appropriately displayed in all booking channels:

o Opera, ORS, HBSi, Trust, GDS, Web o Daily Transient Protected is updated in Delphi

 o Approval of group blocks that exceed allotment and have potential to displace revenue from other segments


·        Initiate pricing analysis and recommendations

Pricing is evaluated regularly to leverage demand vs. price equation to optimize revenue:

o Published competitive rates are evaluated daily using RateView and other competitive shopping tools o Competitive consumption by price point is reviewed monthly using Hoteligence 360 Market Price report to identify opportunities for engagement at new price points

o Room Type Utilization report completed quarterly to evaluate performance of room type and possible shifting of premium priced categories



·        Ownership of OTA Market Manager relationship

Leverage power of OTA distribution to hotels advantage:

o Weekly communication with OTA Market Managers highlighting both upcoming demand and need dates

o Attention to page placement striving for 1st page

o Ensure participation in no-cost marketing promotions


·        Ownership of local merchandising strategies in distribution channels

Merchandising opportunities are leveraged to hotels advantage:

o Effective rate sequence on web, GDS displays

o Effective on-line room type and upsell descriptions

o OTA page placement and promotions leveraged

o New merchandising opportunities in channels explored


·        Lead weekly Revenue Management meetings

Frequent and regular Revenue Management meetings result in:

o Members are engaged in strategic business decisions and are informed to take action on emerging business trends

o Consensus among stakeholders on strategy

o Alignment of activities and efforts toward a common goal


·        Leading Reservations Team

o Supervise Reservations Team on a daily basis

o Hire, train and develop reservation agents

o Ensure guest recognition specialist tasks are executed

o Proactive Guest Insight research

o Closely supervise room allocation with Reception Teams on both properties

Pour visualiser ou postuler à l’offre d’emploi vous devez avoir un compte candidat.

Postuler à l'offre

Pour visualiser ou postuler à l’offre d’emploi vous devez avoir un compte candidat.