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04/10/2021 • Contratos indefinidos

Guest Experience Coordinator


Guest Experience Coordinator

Descripción de la oferta

You will be accountable for:

  • Ensuring all enquiries are actioned in a timely and efficient manner while meeting all service standards
  • Handling all telephone communications encompassing switchboard, including pre-arrival quality control and all in house guest requests relating to Housekeeping, Concierge, In Room Dining, Front Office and Valet/Laundry
  • Providing knowledgeable responses to all guest enquiries and taking every opportunity to exceed expectations
  • Setting teams up for success through accurate arrivals report checks and clear communication

Your key responsibilities & contribution will be:

  • Ensure all internal and external calls are handled according to our service standards
  • Knowledge of all telephone systems, food and beverage products and services and reservations systems.
  • Ensure clear communication channels and methods with all other departments in order to facilitate complete guest service
  • Full pre-arrival preparation for guests including advance contact with guest, updating the systems and clearly communicating all relevant information with the relevant teams
  • Balance the rooms inventory and allocating rooms based on guest preferences
  • Actively participate in up selling and cross selling the hotels services.
  • Take in-room dining orders, up-sell daily specials and dishes appropriately, ensuring orders are entered accurately in SilverWare for prompt delivery
  • Housekeeping and rooms coordination to ensure the smooth running of daily operations
  • Thorough checking and preparation of pre-arrival reports
  • Drive innovation and continuous improvement of the department to ensure a seamless experience for all guests from pre-arrival through to post stay.
  • Initiate, develop and maintain excellent service standards with a consistent focus on creating 5 star memorable guest experiences.

Para ver o solicitar la oferta de trabajo, debe tener una cuenta de candidato.

Detalles de la oferta

Fecha de publicación


Tipo de contrato

Contratos indefinidos


Responsable Relaciones con los Clientes

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Inscribirse en esta oferta Guest Experience Coordinator

04-10-2021 • Contratos indefinidos • The Savoy • London
Guest Experience Coordinator

Inscribirse en la oferta

Para ver o solicitar la oferta de trabajo, debe tener una cuenta de candidato.

Inscribirse en la oferta

No puede solicitar ofertas de trabajo con una cuenta de reclutador.

Inscribirse en la oferta

Debes haber completado tu CV en tu espacio de candidato para solicitar ofertas de trabajo.