01/08/2021 • Permanent Contract
Restaurant and Bar General Manager
Restaurant and Bar General Manager
Our Restaurant and Bar General Manager is the expert of our Restaurant! Entrusted with the responsibility to oversee and manage the Wolfgang Puck Restaurant and Bar, and maintaining the high standards of our guests. Responsible for achieving its goals and contribute to the guest experience and overall profitability of the hotel whilst maintaining Dorchester Collection Brand standards. Coordinating all Restaurant and Bar Operations and Programs and ensuring adherence to DC Core Standards and required Health and Food Safety standards. Our Restaurant and Bar General Manager is also responsible for the planning, organization, direction of the operations and supervision of the Restaurant and Bar teams. Enabling the F&B GRC structure, creativity, bespoke recognition and utilization of NEXUS. Continually evaluating organizational structure to ensure the team is deployed based on strengths. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.
The items shared are essential. However, to ensure consistency, our Restaurant and Bar General Manager is provided with specifics on how we care for their department and our hotel.
Essential Functions & Physical Requirements
A day in the life of our Restaurant and Bar General Manager, it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Restaurant and Bar General Managers accomplish would be lengthy but the list below is essential to know.
- Our Restaurant and Bar General Manager is responsible for overseeing and assisting in the management of all daily operations during their day. This will include cultivating relationships with all our guests, including recognizing all in-house and VIP guests. In addition, they will need to build relationships with all employees as they will be directly managing our Wolfgang Puck Restaurant and Bar team. The Restaurant and Bar General Manager ensures that standards are maintained at a superior level on a daily basis. Our Restaurant and Bar General Manager is responsible for the planning, organization, direction of the operations and supervision of staff. Responsible for interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance and addressing complaints and resolving problems during their day. This will include menu planning and costs, preparation and presentation of food and drinks, and adherence to quality and safety standards. They oversee and assist in coordinating special events. They are capable of resolving escalated issues arising from operations and requiring coordination with other departments during their day all to ensure our guests receives nothing but the best experience. The Restaurant General Manager manages all month end financial requirements such as trial balance, accruals, check book maintenance and P&L variance critiques. They attend all labor and revenue meetings.
- Our Restaurant and Bar General Manager will follow through on all guest comments, complaints and other forms of communication. They will evaluate Medallia, guest interview points as well as any other customer communication channels to create action plans and other required follow ups. They will develop and implement viable marketing strategies and programs for increased sales of F & B, in partnership with Sales and Marketing
- Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Restaurant and Bar General Managers is relied upon to report these and work with several other positions to correct. Exercising independent judgment with respect to matters involving both Guest and Team member matters.
- Communication is what keeps our departments running perfectly. Our Restaurant and Bar General Manager must communicate with other departments and extended hotel team in order to ensure the alignment remains. They work hands-on with the culinary and stewarding teams while communicating requests and concerns to drive problem solving and resolution.
Type of contract
Restaurant General Manager
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