Vendôm the exclusive luxury network

05/10/2021 • Permanent Contract

Night Porter

PUBLIC OFFER

Night Porter

Offer description

“Placing extraordinary people at the heart of memories made and stories told”

Your purpose will be:

To represent the hotel as a charismatic Savoy ambassador overnight and delighting our guests with exceptional service. To work closely alongside the Night Manager to assist with all guest requests overnight

You will be accountable for:

  • Engaging enthusiastically in guest interactions, demonstrating knowledge and personality
    Procuring, sourcing, collecting and delivering all guest requests with energy and enthusiasm
  • Ensuring security of the hotel overnight
  • Your key responsibilities & contribution will be:Assist with all guest requests in a timely manner
  • Support guest arrivals and departure including handling guest luggage securely
  • Have full knowledge of all hotel services and the local area
  • Maintain front hall coverage and keeping area tidy and clean
  • Be aware of where to locate items for all guest requests and ensure the relevant areas are kept well stocked
  • Walk the floors to collect breakfast orders and collect & polish guest shoes
  • Deliver messages and packages to guest rooms
  • Assist other departments when needed e.g. in room dining
  • Hand over all information clearly to Night Manager and day team
  • Assist the Night Manager in case of an emergency or crisis

What you will need to do this role: 

Essential:

  • Excellent customer service skills
  • Highly organised and able to work independently and use initiative
  • Enthusiastic and positive personality
  • Strong communication skills

Desirable:

  • Experience in a luxury hospitality environment
  • Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

 

 

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Offer details

Publishing date

05/10/2021

Type of contract

Permanent Contract

Job

Portier

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05-10-2021 • Permanent Contract • The Savoy • London
Night Porter

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