Vendôm the exclusive luxury network

04/10/2021 • Permanent Contract

Guest Experience Coordinator

PUBLIC OFFER

Guest Experience Coordinator

Offer description

You will be accountable for:

  • Ensuring all enquiries are actioned in a timely and efficient manner while meeting all service standards
  • Handling all telephone communications encompassing switchboard, including pre-arrival quality control and all in house guest requests relating to Housekeeping, Concierge, In Room Dining, Front Office and Valet/Laundry
  • Providing knowledgeable responses to all guest enquiries and taking every opportunity to exceed expectations
  • Setting teams up for success through accurate arrivals report checks and clear communication

Your key responsibilities & contribution will be:

  • Ensure all internal and external calls are handled according to our service standards
  • Knowledge of all telephone systems, food and beverage products and services and reservations systems.
  • Ensure clear communication channels and methods with all other departments in order to facilitate complete guest service
  • Full pre-arrival preparation for guests including advance contact with guest, updating the systems and clearly communicating all relevant information with the relevant teams
  • Balance the rooms inventory and allocating rooms based on guest preferences
  • Actively participate in up selling and cross selling the hotels services.
  • Take in-room dining orders, up-sell daily specials and dishes appropriately, ensuring orders are entered accurately in SilverWare for prompt delivery
  • Housekeeping and rooms coordination to ensure the smooth running of daily operations
  • Thorough checking and preparation of pre-arrival reports
  • Drive innovation and continuous improvement of the department to ensure a seamless experience for all guests from pre-arrival through to post stay.
  • Initiate, develop and maintain excellent service standards with a consistent focus on creating 5 star memorable guest experiences.

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Offer details

Publishing date

04/10/2021

Type of contract

Permanent Contract

Job

Guest Relations Manager

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04-10-2021 • Permanent Contract • The Savoy • London
Guest Experience Coordinator

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